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Documentation Index

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Most review tools send a survey email a few days after the job. By then, the customer has moved on. Homespace’s Applause feature sends the review request the instant the customer signs the invoice — peak satisfaction, zero lag. The result: a 61% response rate (vs. 9% with standard email surveys), a 4.9 average star rating, and 94% of negative reviews intercepted before they reach a public platform.

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How to enable

Go to Dashboard > Settings > Reviews and toggle Applause on. From that point, every job that closes with a customer signature will trigger a review request automatically.

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How review requests are triggered

The ask fires the second a customer signs the completed invoice in the Field app — not on a cron job, not in a batch the next morning. The customer receives an SMS with a link to a branded review page showing:
  • Your company logo and brand colors
  • The name and photo of the technician who did the work
  • A one-tap star rating control
  • Platform buttons for Google, Yelp, Facebook, BBB, or Angi
  • A “tell us privately” fallback link below the platform buttons
No app download. No account required. One tap to five stars.

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Smart routing: public vs. private

Star rating determines where the response goes before the customer adds a comment:
RatingRouting
5 starsDirected to your chosen public platform (Google, Yelp, etc.)
4 starsOffered a choice: post publicly or send privately
3 stars or belowRouted to a private message to you with full job context attached
Routing happens after the customer taps a star but before they write a comment. Negative feedback never reaches a public platform — it goes to your inbox first, with the job record attached so you can respond with full context.
This means you get the chance to address a dissatisfied customer before they write a public one-star review. Homespace data shows 94% of intercepted negative reviews are resolved privately and never appear publicly.

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Configuring your review platforms

1

Open Settings > Reviews

From the sidebar, go to Settings, then select Reviews.
2

Connect your platforms

Click Add platform and select from Google Business, Yelp, Facebook, BBB, or Angi. Paste your public profile URL for each platform you want to send customers to.
3

Set your primary platform

Mark one platform as primary. Five-star customers are sent there by default. You can also enable multi-platform mode, which lets the customer choose from all your connected profiles.
4

Set the negative review threshold

By default, anything 3 stars or below routes privately. You can raise this to 4 stars if you want more private feedback before it goes public.

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Branded review requests

Every request is sent under your brand, not Homespace’s. Customers see:
  • Your logo and brand colors
  • The tech’s name and photo from their Homespace profile
  • Your company name in the SMS sender line
Adding a tech’s name and photo to the request significantly increases response rate. Customers are more likely to leave a review for a person they interacted with than for a company. Make sure every tech has a profile photo uploaded in Settings > Team.

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Auto-reply on five-star reviews

For five-star reviews that post to Google or Yelp, Homespace generates a suggested reply automatically. You can:
  • Approve with one tap from the Reviews dashboard
  • Edit and approve if you want to personalize the response
  • Enable auto-reply to publish the suggested response immediately without your review
Auto-reply is off by default. Enable it per platform under Settings > Reviews > Auto-reply.

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Tech-level leaderboard

The Reviews dashboard shows a leaderboard of every technician ranked by:
  • Total reviews earned in the last 30 days, 90 days, or all time
  • Average star rating
  • Response rate (reviews earned ÷ jobs completed)
This view is available to account owners and managers. Individual techs can see their own stats in the Field app.
1

Open Dashboard > Settings > Reviews

Scroll down to the Tech performance section.
2

Select a time range

Filter by last 30 days, last 90 days, or all time to see trends.
3

Click a tech to drill in

See every review they’ve earned, the job it came from, the platform it was posted to, and whether a private message was sent instead.
The leaderboard data is tied to job records — not self-reported. A review is attributed to the tech who was assigned to and completed the job, making the rankings objective and audit-proof.

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Key capabilities

Sign-off trigger

Review request fires the moment the customer signs, not in a batch job later. Catches customers at peak satisfaction.

Smart routing

Five stars go public. Three stars or below go to your inbox privately, with the full job record attached.

Multi-platform

Google Business, Yelp, Facebook, BBB, Angi. Set a primary platform or let customers choose.

Branded requests

Your logo, your colors, your tech’s name. Looks like you sent it personally.

Tech leaderboard

See which techs earn the most reviews and highest ratings. Backed by job records, not guesswork.

Auto-reply

Suggested replies for every five-star review, approved with one tap — or published automatically.

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Results, measured

The difference is timing. A request that arrives while the customer is still on-site — phone in hand, satisfied with the work — gets answered. A survey email sent three days later gets ignored.
Smart routing keeps low ratings private. The reviews that reach Google and Yelp are the ones from satisfied customers who chose to share publicly — which is exactly what public reviews are supposed to represent.
Of all one-to-three-star responses, 94% are routed to a private message and never appear on a public platform. Most result in a follow-up service visit or a refund, and the customer relationship is preserved.
Homespace shops consistently out-review their local competitors because every job generates a request — not just the ones where a tech remembered to ask. Volume compounds over months.