New payouts appear in the dashboard within 30 minutes of Stripe processing them. If a payout is not visible after 30 minutes, refresh the page or check your bank account connection under Settings > Payments.
Viewing your payouts
Go to Dashboard > Payouts to open the payouts screen. The dashboard shows three summary cards at the top:
Below the summary cards, each row in the payout table shows:
- Date — when the payout was initiated
- Amount — net deposit amount after fees
- Destination — the last four digits of the bank account receiving the deposit
- Status — Paid, Processing, Pending, Canceled, or Failed
Payout schedule
Homespace uses same-day deposits. Payments collected before 5 PM PT on a business day are grouped into a payout that arrives in your bank account the same evening. Payments collected after 5 PM PT are included in the following business day’s payout.
The minimum payout threshold is $1.00. All payouts are in USD.
Connecting or changing your bank account
1
Go to Settings
Navigate to Dashboard > Settings > Payments.
2
Open Connect Bank
Click Connect Bank if no account is connected, or Change Bank to update an existing one.
3
Complete Stripe verification
You will be redirected to Stripe to verify your identity and bank account details. This is a one-time process per account. Stripe uses micro-deposits or instant verification depending on your bank.
4
Confirm the new account
Once verified, future payouts will be sent to the new bank account. In-flight payouts already initiated will complete to the previous account.
Filtering and searching payouts
Use the Status dropdown to filter by Paid, Processing, Pending, Canceled, or Failed. Use the Month selector to scope the list to a specific month, and the Period selector (Lifetime, YTD, or a specific year) to change the summary totals at the top. The search bar filters by bank account destination. Type the last four digits of an account number to isolate payouts to a specific account.Downloading payout reports
To export payout data, click Load more to surface all payouts for the period you want to export, then use your browser’s print or save function, or contact support for a CSV export of transaction-level data.QuickBooks reconciliation
Every payout, processing fee, and refund maps automatically to your QuickBooks chart of accounts through the two-way sync. You do not need to manually import transactions. Month-end reconciliation only requires confirming the mapped entries — Homespace handles the categorization.Handling failed payouts
A payout fails when Stripe cannot deliver funds to your bank account. Common causes include:- Incorrect bank account number or routing number
- Account closed or restricted by your bank
- Bank account not yet verified
1
Check the failure reason
Open the failed payout row in the dashboard. The detail view shows the reason code from your bank.
2
Update your bank account
Go to Settings > Payments > Change Bank and enter your correct bank details.
3
Contact support if needed
If the failure reason is unclear or your bank details are correct, contact Homespace support. Failed payout funds are held safely and will be reissued once the bank account issue is resolved.
Payout statuses
Paid
Paid
The deposit has been sent and confirmed by your bank. The funds are in your account.
Processing (In transit)
Processing (In transit)
Stripe has initiated the deposit. It is on its way to your bank and will arrive the same business day or the next, depending on when it was triggered.
Pending
Pending
The payout has been scheduled but Stripe has not yet initiated the bank transfer. This is normal for payouts queued outside business hours.
Failed
Failed
The deposit could not be delivered. See the failure reason in the payout detail and update your bank account under Settings > Payments.
Canceled
Canceled
The payout was canceled before it was sent. This typically happens when a bank account is changed while a payout is pending. The amount will be included in the next scheduled payout.