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Documentation Index

Fetch the complete documentation index at: https://help.homespace.co/llms.txt

Use this file to discover all available pages before exploring further.

The Payouts dashboard gives you a running record of every deposit Homespace has sent to your bank account. You can see the date, amount, and exact transactions included in each payout, filter by status or month, and download reports for reconciliation. Everything syncs automatically to QuickBooks — no manual exports needed.
New payouts appear in the dashboard within 30 minutes of Stripe processing them. If a payout is not visible after 30 minutes, refresh the page or check your bank account connection under Settings > Payments.
If your bank account is not verified or your Stripe account has unresolved requirements, payouts will be placed on hold. You will see a banner in the Payouts dashboard. Complete the required steps in Settings > Payments to release held funds. Unresolved requirements for more than 7 days may result in payment processing being paused.

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Viewing your payouts

Go to Dashboard > Payouts to open the payouts screen. The dashboard shows three summary cards at the top:
CardWhat it shows
Total volumeCumulative amount paid out over the selected period
Monthly payoutsTotal deposited in the selected month, with a count of payouts
In transit to bankFunds currently processing that have not yet landed in your account
Below the summary cards, each row in the payout table shows:
  • Date — when the payout was initiated
  • Amount — net deposit amount after fees
  • Destination — the last four digits of the bank account receiving the deposit
  • Status — Paid, Processing, Pending, Canceled, or Failed
Click any row to open the payout detail view, which lists every individual transaction (payment, fee, or refund) included in that deposit.

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Payout schedule

Homespace uses same-day deposits. Payments collected before 5 PM PT on a business day are grouped into a payout that arrives in your bank account the same evening. Payments collected after 5 PM PT are included in the following business day’s payout.
Payment collectedDeposit arrives
Before 5 PM PT, business daySame day
After 5 PM PTNext business day
Weekend or US bank holidayNext business day
The minimum payout threshold is $1.00. All payouts are in USD.

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Connecting or changing your bank account

1

Go to Settings

Navigate to Dashboard > Settings > Payments.
2

Open Connect Bank

Click Connect Bank if no account is connected, or Change Bank to update an existing one.
3

Complete Stripe verification

You will be redirected to Stripe to verify your identity and bank account details. This is a one-time process per account. Stripe uses micro-deposits or instant verification depending on your bank.
4

Confirm the new account

Once verified, future payouts will be sent to the new bank account. In-flight payouts already initiated will complete to the previous account.

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Filtering and searching payouts

Use the Status dropdown to filter by Paid, Processing, Pending, Canceled, or Failed. Use the Month selector to scope the list to a specific month, and the Period selector (Lifetime, YTD, or a specific year) to change the summary totals at the top. The search bar filters by bank account destination. Type the last four digits of an account number to isolate payouts to a specific account.

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Downloading payout reports

To export payout data, click Load more to surface all payouts for the period you want to export, then use your browser’s print or save function, or contact support for a CSV export of transaction-level data.

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QuickBooks reconciliation

Every payout, processing fee, and refund maps automatically to your QuickBooks chart of accounts through the two-way sync. You do not need to manually import transactions. Month-end reconciliation only requires confirming the mapped entries — Homespace handles the categorization.

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Handling failed payouts

A payout fails when Stripe cannot deliver funds to your bank account. Common causes include:
  • Incorrect bank account number or routing number
  • Account closed or restricted by your bank
  • Bank account not yet verified
1

Check the failure reason

Open the failed payout row in the dashboard. The detail view shows the reason code from your bank.
2

Update your bank account

Go to Settings > Payments > Change Bank and enter your correct bank details.
3

Contact support if needed

If the failure reason is unclear or your bank details are correct, contact Homespace support. Failed payout funds are held safely and will be reissued once the bank account issue is resolved.

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Payout statuses

Stripe has initiated the deposit. It is on its way to your bank and will arrive the same business day or the next, depending on when it was triggered.
The payout has been scheduled but Stripe has not yet initiated the bank transfer. This is normal for payouts queued outside business hours.
The deposit could not be delivered. See the failure reason in the payout detail and update your bank account under Settings > Payments.
The payout was canceled before it was sent. This typically happens when a bank account is changed while a payout is pending. The amount will be included in the next scheduled payout.