For live support, visit help.homespace.co or use the chat in the app.
Login & account issues
I can't log in or I forgot my password
I can't log in or I forgot my password
If you can’t sign in, the most common cause is a forgotten password.
Go to the password reset page
Navigate to homespace.co/forgot-password.
Check your inbox — and your spam folder
The reset email arrives within a few minutes. If you don’t see it in your inbox, check your spam or junk folder. Some email providers (especially corporate or Google Workspace accounts) may filter automated emails.
My team invite link expired
My team invite link expired
Invite links expire after 48 hours for security reasons.Ask the account owner to resend the invitation:
If the account owner can’t find the invite, they can delete it and send a fresh one to the same email address.
I get 'email already in use' when signing up
I get 'email already in use' when signing up
This message means an account already exists for that email address. You don’t need to create a new account.
Go to the login page
Visit homespace.co/login.
If you believe you signed up with Google, try the Continue with Google button on the login page — no password needed.
Payments & payouts
A customer's payment didn't go through
A customer's payment didn't go through
A failed payment usually has one of three causes:Card declined
The customer’s card issuer rejected the transaction. Ask the customer to try a different card, or suggest ACH bank transfer as an alternative — ACH is less likely to be declined and costs less in processing fees.ACH verification pending
If this is the customer’s first ACH payment, their bank account needs to be verified. This takes 1–3 business days on the first attempt. Once verified, future ACH payments process without delay.Stripe account not connected
Payments won’t process if your Stripe account isn’t fully connected. Go to Dashboard > Payments > Settings and confirm your Stripe account shows as active. If it shows as disconnected or incomplete, follow the prompts to finish setup.
I haven't received my payout
I haven't received my payout
Check your payout status
Go to Dashboard > Payouts and look at the status of the expected payout. A “Pending” status means it’s in transit; “Failed” means there’s a problem with your bank account details.
Confirm your bank account is verified
Payouts can only be sent to a verified bank account. If your account shows as unverified, follow the verification steps in Dashboard > Payouts > Bank account.
Weekends and bank holidays push payouts to the next available business day.
A customer disputed a charge (chargeback)
A customer disputed a charge (chargeback)
Don’t panic — Homespace handles the rebuttal process for you.
Find the dispute
Go to Dashboard > Payouts > Disputes. You’ll see the disputed transaction listed with its current status.
Review the auto-submitted rebuttal
Homespace automatically compiles and submits a rebuttal package that includes the signed estimate, job photos captured in the field, and the signed invoice. This package is submitted to the card network on your behalf.
Estimates & jobs
My estimate won't send
My estimate won't send
If the send button is inactive or the estimate fails to deliver, check the following:
Verify the customer has a valid contact method
The estimate needs a destination to send to — either a valid email address or a mobile phone number capable of receiving SMS. Open the customer record and confirm at least one is filled in and formatted correctly.
Check for missing required fields
Estimates with empty required fields (such as a line item with no price, or a job address that wasn’t set) can’t be sent. Look for any fields highlighted in red on the estimate form.
A job is stuck in 'Scheduled' and won't update
A job is stuck in 'Scheduled' and won't update
Job status updates in Homespace flow from the technician’s Field app. If a job isn’t progressing past “Scheduled,” here’s what to check:
Confirm a technician is assigned
Open the job in the dispatch board and verify that a specific tech is assigned. Unassigned jobs can’t be updated from the Field app.
Ask the tech to update their status
The tech needs to open the job in the Field app and tap the status — for example, On the way, Arrived, or In progress. Status changes sync to the dispatch board in real time.
Photos aren't uploading on mobile
Photos aren't uploading on mobile
Photo upload failures on the Field app are almost always caused by a connectivity issue.
Check the connection indicator
The Field app shows a connection status indicator at the top of the screen. If it shows “Offline,” the app is in offline mode.
Continue working — photos will sync automatically
The Field app is built for offline use. Photos you capture while offline are stored locally on the device and sync to Homespace automatically as soon as the connection is restored. You don’t need to re-take them.
Website & domain
My website isn't showing after I published it
My website isn't showing after I published it
The behavior depends on which domain type you’re using:
.homespace.site subdomains go live instantly after you click Publish. If you’re not seeing your site, try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).Custom domains require DNS propagation, which can take anywhere from a few minutes to 48 hours depending on your domain registrar and DNS provider. During this window, the site will still be accessible at your .homespace.site subdomain.Verify DNS is configured correctly
Go to Dashboard > Domains and confirm the DNS records shown match what you’ve entered at your domain registrar.
Wait for propagation
DNS changes propagate globally over time. Most propagate within 1–4 hours, but 24–48 hours is the safe window.
Test with a DNS checker
Use a tool like dnschecker.org to see the current DNS resolution for your domain from different locations around the world.
My custom domain shows 'Not Secure' in the browser
My custom domain shows 'Not Secure' in the browser
A “Not Secure” warning means the SSL/TLS certificate hasn’t been provisioned yet for your domain.Homespace provisions SSL certificates automatically after your domain is verified — no manual configuration needed. The certificate typically activates within 10–15 minutes of successful DNS verification.
Confirm DNS verification is complete
Go to Dashboard > Domains. The domain status should show as “Verified.” If it still shows “Pending,” your DNS records may not have propagated yet — wait and check again.
Wait 10–15 minutes after verification
Give the certificate a few minutes to provision after the domain verifies.
If your domain has been verified for more than 30 minutes and you still see “Not Secure,” contact support with your domain name.
Phone & inbox
I'm not receiving forwarded calls
I'm not receiving forwarded calls
If calls to your Homespace business number aren’t forwarding to your phone, work through these steps:
Check your forwarding number
Go to Dashboard > Phone > Settings and confirm the forwarding number is correct. A single wrong digit will cause all calls to fail silently.
Verify call forwarding is enabled
On the same settings screen, confirm the forwarding toggle is turned on. It can occasionally get disabled after a settings change.
SMS messages aren't appearing in my inbox
SMS messages aren't appearing in my inbox
If incoming text messages aren’t showing up in the Homespace inbox, check the following:
Check if the number is blocked
Go to Dashboard > Phone > Blocked numbers and confirm the sender’s number isn’t on the block list. Numbers added to the block list are silently ignored.
Wait a moment for new contacts
Messages from phone numbers that have never contacted you before can take a few seconds to appear as a new conversation is created in the inbox.
Messages sent to your personal phone number — rather than your Homespace business number — won’t appear in the inbox. Share your Homespace business number with customers to keep all conversations in one place.