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Documentation Index

Fetch the complete documentation index at: https://help.homespace.co/llms.txt

Use this file to discover all available pages before exploring further.

Most issues in Homespace have a quick fix. This page walks through the most common problems by category — start with the section that matches what you’re experiencing. If a step doesn’t resolve your issue, the support team can dig into the specifics of your account.
For live support, visit help.homespace.co or use the chat in the app.

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Login & account issues

If you can’t sign in, the most common cause is a forgotten password.
1

Go to the password reset page

Navigate to homespace.co/forgot-password.
2

Enter your account email

Type the email address you used when you signed up and submit the form.
3

Check your inbox — and your spam folder

The reset email arrives within a few minutes. If you don’t see it in your inbox, check your spam or junk folder. Some email providers (especially corporate or Google Workspace accounts) may filter automated emails.
4

Click the link and set a new password

The reset link is valid for 1 hour. If it has expired, return to the forgot-password page and request a new one.
If you sign in with Google (“Continue with Google”), you won’t have a Homespace password to reset. Use the Google sign-in button on the login page instead.
This message means an account already exists for that email address. You don’t need to create a new account.
1

Go to the login page

Visit homespace.co/login.
2

Use the forgot password flow

Click Forgot password, enter your email, and follow the reset steps. Once you’ve reset your password, you’ll be signed in to your existing account.
If you believe you signed up with Google, try the Continue with Google button on the login page — no password needed.

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Payments & payouts

A failed payment usually has one of three causes:Card declined The customer’s card issuer rejected the transaction. Ask the customer to try a different card, or suggest ACH bank transfer as an alternative — ACH is less likely to be declined and costs less in processing fees.ACH verification pending If this is the customer’s first ACH payment, their bank account needs to be verified. This takes 1–3 business days on the first attempt. Once verified, future ACH payments process without delay.Stripe account not connected Payments won’t process if your Stripe account isn’t fully connected. Go to Dashboard > Payments > Settings and confirm your Stripe account shows as active. If it shows as disconnected or incomplete, follow the prompts to finish setup.
1

Check your payout status

Go to Dashboard > Payouts and look at the status of the expected payout. A “Pending” status means it’s in transit; “Failed” means there’s a problem with your bank account details.
2

Confirm your bank account is verified

Payouts can only be sent to a verified bank account. If your account shows as unverified, follow the verification steps in Dashboard > Payouts > Bank account.
3

Check the cutoff time

Payments processed before 5 PM Pacific Time arrive the same business day. Payments after 5 PM PT arrive the next business day. If you processed a payment in the evening, your payout may not have arrived yet.
Weekends and bank holidays push payouts to the next available business day.
Don’t panic — Homespace handles the rebuttal process for you.
1

Find the dispute

Go to Dashboard > Payouts > Disputes. You’ll see the disputed transaction listed with its current status.
2

Review the auto-submitted rebuttal

Homespace automatically compiles and submits a rebuttal package that includes the signed estimate, job photos captured in the field, and the signed invoice. This package is submitted to the card network on your behalf.
3

Add any additional evidence if needed

If you have additional supporting material (messages with the customer, before/after photos not already attached), you can upload it to the dispute record before the response deadline.
The strongest dispute defense comes from complete job documentation — required photos, a signed estimate, and a signed invoice. The Field app enforces required photos before a job can be closed, which is one of the best protections against chargebacks.

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Estimates & jobs

If the send button is inactive or the estimate fails to deliver, check the following:
1

Verify the customer has a valid contact method

The estimate needs a destination to send to — either a valid email address or a mobile phone number capable of receiving SMS. Open the customer record and confirm at least one is filled in and formatted correctly.
2

Check for missing required fields

Estimates with empty required fields (such as a line item with no price, or a job address that wasn’t set) can’t be sent. Look for any fields highlighted in red on the estimate form.
3

Try sending again

Once the required fields are filled, click Send estimate again. If it still fails, contact support with the estimate ID.
Job status updates in Homespace flow from the technician’s Field app. If a job isn’t progressing past “Scheduled,” here’s what to check:
1

Confirm a technician is assigned

Open the job in the dispatch board and verify that a specific tech is assigned. Unassigned jobs can’t be updated from the Field app.
2

Ask the tech to update their status

The tech needs to open the job in the Field app and tap the status — for example, On the way, Arrived, or In progress. Status changes sync to the dispatch board in real time.
3

Manually advance the status if needed

If the tech is unavailable or doesn’t have the app, a dispatcher can manually change the job status from the web app by opening the job and selecting a new status from the status dropdown.
Photo upload failures on the Field app are almost always caused by a connectivity issue.
1

Check the connection indicator

The Field app shows a connection status indicator at the top of the screen. If it shows “Offline,” the app is in offline mode.
2

Continue working — photos will sync automatically

The Field app is built for offline use. Photos you capture while offline are stored locally on the device and sync to Homespace automatically as soon as the connection is restored. You don’t need to re-take them.
3

Restore connectivity and wait for sync

Move to an area with a signal (or connect to Wi-Fi) and give the app 30–60 seconds to sync. The photo grid on the job will fill in as each photo uploads.
Don’t force-quit the app while photos are syncing. This can interrupt the upload queue. Leave the app open in the foreground until the sync completes.

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Website & domain

The behavior depends on which domain type you’re using:.homespace.site subdomains go live instantly after you click Publish. If you’re not seeing your site, try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).Custom domains require DNS propagation, which can take anywhere from a few minutes to 48 hours depending on your domain registrar and DNS provider. During this window, the site will still be accessible at your .homespace.site subdomain.
1

Verify DNS is configured correctly

Go to Dashboard > Website > Domain settings and confirm the DNS records shown match what you’ve entered at your domain registrar.
2

Wait for propagation

DNS changes propagate globally over time. Most propagate within 1–4 hours, but 24–48 hours is the safe window.
3

Test with a DNS checker

Use a tool like dnschecker.org to see the current DNS resolution for your domain from different locations around the world.
A “Not Secure” warning means the SSL/TLS certificate hasn’t been provisioned yet for your domain.Homespace provisions SSL certificates automatically after your domain is verified — no manual configuration needed. The certificate typically activates within 10–15 minutes of successful DNS verification.
1

Confirm DNS verification is complete

Go to Dashboard > Website > Domain settings. The domain status should show as “Verified.” If it still shows “Pending,” your DNS records may not have propagated yet — wait and check again.
2

Wait 10–15 minutes after verification

Give the certificate a few minutes to provision after the domain verifies.
3

Hard refresh your browser

Press Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows) to force a full reload without the browser cache. The padlock should appear in the address bar.
If your domain has been verified for more than 30 minutes and you still see “Not Secure,” contact support with your domain name.

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Phone & inbox

If calls to your Homespace business number aren’t forwarding to your phone, work through these steps:
1

Check your forwarding number

Go to Dashboard > Phone > Settings and confirm the forwarding number is correct. A single wrong digit will cause all calls to fail silently.
2

Verify call forwarding is enabled

On the same settings screen, confirm the forwarding toggle is turned on. It can occasionally get disabled after a settings change.
3

Test with a call

Call your Homespace business number from a different phone. If the call still doesn’t forward, contact support — they can check the provisioning status of your business number.
If you want missed calls to trigger an automatic SMS with a booking link instead of (or in addition to) forwarding, you can enable missed-call SMS from the same Phone settings screen.
If incoming text messages aren’t showing up in the Homespace inbox, check the following:
1

Check if the number is blocked

Go to Dashboard > Phone > Blocked numbers and confirm the sender’s number isn’t on the block list. Numbers added to the block list are silently ignored.
2

Wait a moment for new contacts

Messages from phone numbers that have never contacted you before can take a few seconds to appear as a new conversation is created in the inbox.
3

Refresh the inbox

If the message still doesn’t appear, refresh the inbox page. In rare cases, a browser tab that has been open for a long time may not receive live updates until refreshed.
Messages sent to your personal phone number — rather than your Homespace business number — won’t appear in the inbox. Share your Homespace business number with customers to keep all conversations in one place.