Homespace is built to be easy to set up and straightforward to use, but it’s normal to have questions — especially before you commit. The answers below cover the topics that come up most often, from first-time setup to payment processing rates. If you don’t find what you need here, the support team is a chat away inside the app.Documentation Index
Fetch the complete documentation index at: https://help.homespace.co/llms.txt
Use this file to discover all available pages before exploring further.
For live support, visit help.homespace.co or use the chat in the app.
Getting started
What is Homespace?
What is Homespace?
Homespace is an all-in-one job management platform for home-service businesses. It combines lead capture, estimates, scheduling, field operations, payments, and customer retention tools into a single product — so you can run your business from one screen instead of juggling a handful of separate apps.It’s designed specifically for trades: HVAC, plumbing, electrical, pool service, lawn care, roofing, cleaning, handyman, and 40+ other home-service verticals.
How long does setup take?
How long does setup take?
The median new account reaches its first sent estimate in under 8 minutes. You connect your channels (phone number, booking form, social accounts), set up your pricebook, and you’re running. There’s no lengthy onboarding call required — though the support team is available if you want a guided walkthrough.
Do I need a credit card to start a trial?
Do I need a credit card to start a trial?
No. The 14-day free trial requires no credit card. You get full access to the Essentials plan features from day one. You only need to enter payment details when you’re ready to upgrade or continue after the trial ends.
What trades does Homespace support?
What trades does Homespace support?
Homespace supports any business that does work at a customer’s home or property. That includes:
- HVAC (heating, ventilation, air conditioning)
- Plumbing
- Electrical
- Pool and spa service
- Lawn care and landscaping
- Roofing
- Cleaning (residential and commercial)
- Handyman services
- Pest control
- Painting
- Flooring
Is there a mobile app?
Is there a mobile app?
Yes. The Homespace Field app is available for iOS. It’s designed for technicians working in the field — it shows their day’s jobs in optimized route order, lets them take required photos, capture customer signatures, log time, and mark jobs complete. The app works offline and syncs automatically when a connection is restored.Office and dispatch work is best done on the web app, which is optimized for desktop use.
Pricing & billing
How much does Homespace cost?
How much does Homespace cost?
The Essentials plan is **99/month). It includes everything a solo operator or small shop needs to run their business end to end. There’s no long-term contract — you pay month to month. Start with a 14-day free trial, no credit card required.
What's included in the Essentials plan?
What's included in the Essentials plan?
The Essentials plan includes:
- 1 user seat
- A business website with a custom domain
- A business phone number
- Customer requests (lead capture)
- Estimates
- Invoices
- Recurring services
- Scheduling
- Online payments
- Customer management
- Pricebook
- Passthrough fees
Can I add more users?
Can I add more users?
The Essentials plan includes 1 user seat. If you have technicians or office staff who need their own logins, you’ll need to upgrade to a plan that supports multiple seats. Reach out to support at help.homespace.co to learn about multi-user options.
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel at any time from Settings > Billing > Cancel. When you cancel, your account stays active until the end of your current billing period — you won’t be charged again after that, and you keep full access until the period expires. No cancellation fees.
Payments
What payment methods can customers use?
What payment methods can customers use?
Customers can pay using:
- Credit or debit card — Visa, Mastercard, Amex, Discover
- ACH bank transfer — direct from their bank account
- Apple Pay — one tap on supported iOS devices and Safari
- Google Pay — one tap on supported Android devices and Chrome
How fast do I receive payouts?
How fast do I receive payouts?
Payments processed before 5 PM Pacific Time are deposited to your bank account the same business day. Payments processed after 5 PM PT arrive the next business day. There are no holding periods for standard payouts once your bank account is verified.
What are the payment processing fees?
What are the payment processing fees?
| Method | Rate |
|---|---|
| Card (in-app) | 2.6% + $0.10 |
| Card (manually keyed) | 3.3% + $0.20 |
| ACH bank transfer | 0.8%, capped at $5 |
| Apple Pay / Google Pay | 2.6% + $0.10 |
| Subscription auto-charge | 2.4% + $0.10 |
| Refunds, disputes, payouts | Free |
Does Homespace integrate with QuickBooks?
Does Homespace integrate with QuickBooks?
Yes. Homespace includes a two-way QuickBooks sync. Customers, invoices, deposits, and fees all map to your QuickBooks chart of accounts automatically. Month-end reconciliation happens without manual imports or CSV exports.
Website & domain
Is a website included with my plan?
Is a website included with my plan?
Yes. Every Homespace plan includes a business website. It’s a professional, mobile-friendly site branded with your business name, logo, services, and contact information. You don’t need to hire a designer or manage a separate website platform — it’s built in and stays in sync with your Homespace account.
Can I use my own domain name?
Can I use my own domain name?
Yes. You can connect any domain you already own to your Homespace website. You can also claim a free subdomain in the format
yourbusiness.homespace.site if you don’t have a domain yet. Both options are available from your website settings.How do I publish my website?
How do I publish my website?
Go to Dashboard > Website > Publish. Once you publish, your site is live at your chosen domain. Changes you make after publishing take effect immediately when you re-publish.
Account access
Why don't I see Estimates, Jobs, or another feature in my sidebar?
Why don't I see Estimates, Jobs, or another feature in my sidebar?
What happens when I open a feature my plan doesn't include?
What happens when I open a feature my plan doesn't include?
If you visit a page for a product that isn’t enabled — for example, by following an old link or a bookmark — Homespace redirects you to an upgrade page that explains what the feature does and how to add it to your account. Your data is never lost; once the product is re-enabled, the page works as before.If you’re confident the feature should be available and you’re still being redirected, reach out through in-app chat so support can review your account entitlements.
Support
How do I contact support?
How do I contact support?
There are two ways to reach the Homespace support team:
- In-app chat — click the chat icon from anywhere inside your Homespace dashboard for the fastest response
- Help center — visit help.homespace.co to browse articles or submit a support request