> ## Documentation Index
> Fetch the complete documentation index at: https://help.homespace.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Collect 5-star reviews automatically after every job

> Homespace sends a branded review request the moment the customer signs off — routing 5-star responses public and intercepting negatives before they go live.

Most review tools send a survey email a few days after the job. By then, the customer has moved on. Homespace's Applause feature sends the review request the instant the customer signs the invoice — peak satisfaction, zero lag. The result: a 61% response rate (vs. 9% with standard email surveys), a 4.9 average star rating, and 94% of negative reviews intercepted before they reach a public platform.

## How to enable

Go to **Dashboard > Settings > Reviews** and toggle **Applause** on. From that point, every job that closes with a customer signature will trigger a review request automatically.

## How review requests are triggered

The ask fires the second a customer signs the completed invoice in the Field app — not on a cron job, not in a batch the next morning. The customer receives an SMS with a link to a branded review page showing:

* Your company logo and brand colors
* The name and photo of the technician who did the work
* A one-tap star rating control
* Platform buttons for Google, Yelp, Facebook, BBB, or Angi
* A "tell us privately" fallback link below the platform buttons

No app download. No account required. One tap to five stars.

## Smart routing: public vs. private

Star rating determines where the response goes before the customer adds a comment:

| Rating           | Routing                                                           |
| ---------------- | ----------------------------------------------------------------- |
| 5 stars          | Directed to your chosen public platform (Google, Yelp, etc.)      |
| 4 stars          | Offered a choice: post publicly or send privately                 |
| 3 stars or below | Routed to a private message to you with full job context attached |

<Warning>Routing happens after the customer taps a star but before they write a comment. Negative feedback never reaches a public platform — it goes to your inbox first, with the job record attached so you can respond with full context.</Warning>

This means you get the chance to address a dissatisfied customer before they write a public one-star review. Homespace data shows 94% of intercepted negative reviews are resolved privately and never appear publicly.

## Configuring your review platforms

<Steps>
  <Step title="Open Settings > Reviews">
    From the sidebar, go to **Settings**, then select **Reviews**.
  </Step>

  <Step title="Connect your platforms">
    Click **Add platform** and select from Google Business, Yelp, Facebook, BBB, or Angi. Paste your public profile URL for each platform you want to send customers to.
  </Step>

  <Step title="Set your primary platform">
    Mark one platform as primary. Five-star customers are sent there by default. You can also enable multi-platform mode, which lets the customer choose from all your connected profiles.
  </Step>

  <Step title="Set the negative review threshold">
    By default, anything 3 stars or below routes privately. You can raise this to 4 stars if you want more private feedback before it goes public.
  </Step>
</Steps>

## Branded review requests

Every request is sent under your brand, not Homespace's. Customers see:

* Your logo and brand colors
* The tech's name and photo from their Homespace profile
* Your company name in the SMS sender line

<Tip>Adding a tech's name and photo to the request significantly increases response rate. Customers are more likely to leave a review for a person they interacted with than for a company. Make sure every tech has a profile photo uploaded in **Settings > Team**.</Tip>

## Auto-reply on five-star reviews

For five-star reviews that post to Google or Yelp, Homespace generates a suggested reply automatically. You can:

* **Approve with one tap** from the Reviews dashboard
* **Edit and approve** if you want to personalize the response
* **Enable auto-reply** to publish the suggested response immediately without your review

Auto-reply is off by default. Enable it per platform under **Settings > Reviews > Auto-reply**.

## Tech-level leaderboard

The Reviews dashboard shows a leaderboard of every technician ranked by:

* Total reviews earned in the last 30 days, 90 days, or all time
* Average star rating
* Response rate (reviews earned ÷ jobs completed)

This view is available to account owners and managers. Individual techs can see their own stats in the Field app.

<Steps>
  <Step title="Open Dashboard > Settings > Reviews">
    Scroll down to the **Tech performance** section.
  </Step>

  <Step title="Select a time range">
    Filter by last 30 days, last 90 days, or all time to see trends.
  </Step>

  <Step title="Click a tech to drill in">
    See every review they've earned, the job it came from, the platform it was posted to, and whether a private message was sent instead.
  </Step>
</Steps>

<Info>The leaderboard data is tied to job records — not self-reported. A review is attributed to the tech who was assigned to and completed the job, making the rankings objective and audit-proof.</Info>

## Key capabilities

<CardGroup cols={2}>
  <Card title="Sign-off trigger" icon="pen-to-square">
    Review request fires the moment the customer signs, not in a batch job later. Catches customers at peak satisfaction.
  </Card>

  <Card title="Smart routing" icon="route">
    Five stars go public. Three stars or below go to your inbox privately, with the full job record attached.
  </Card>

  <Card title="Multi-platform" icon="star">
    Google Business, Yelp, Facebook, BBB, Angi. Set a primary platform or let customers choose.
  </Card>

  <Card title="Branded requests" icon="palette">
    Your logo, your colors, your tech's name. Looks like you sent it personally.
  </Card>

  <Card title="Tech leaderboard" icon="trophy">
    See which techs earn the most reviews and highest ratings. Backed by job records, not guesswork.
  </Card>

  <Card title="Auto-reply" icon="reply">
    Suggested replies for every five-star review, approved with one tap — or published automatically.
  </Card>
</CardGroup>

## Results, measured

<AccordionGroup>
  <Accordion title="61% response rate vs. 9% with email surveys">
    The difference is timing. A request that arrives while the customer is still on-site — phone in hand, satisfied with the work — gets answered. A survey email sent three days later gets ignored.
  </Accordion>

  <Accordion title="4.9 average star rating">
    Smart routing keeps low ratings private. The reviews that reach Google and Yelp are the ones from satisfied customers who chose to share publicly — which is exactly what public reviews are supposed to represent.
  </Accordion>

  <Accordion title="94% of negative reviews intercepted">
    Of all one-to-three-star responses, 94% are routed to a private message and never appear on a public platform. Most result in a follow-up service visit or a refund, and the customer relationship is preserved.
  </Accordion>

  <Accordion title="7.2× the review volume of the local average">
    Homespace shops consistently out-review their local competitors because every job generates a request — not just the ones where a tech remembered to ask. Volume compounds over months.
  </Accordion>
</AccordionGroup>